Installation & Maintenance

Our Technicians are loyal and ethical individuals, who have an inspiring breath of knowledge and will consistently go the extra mile for each other, and our Clients.

Our Technicians are the cream of the crop, who are empowered to do whatever it takes, to get the job done right every time for our Clients.

Our services

  • Applying the latest technologies to address Clients’ challenges
  • Adhering to Australian Standards and Government Policy on security measures
  • Working collaboratively with industry-leading security consultants to achieve the desired outcomes

  • In-house expertise in network design for commercial, government, and industrial applications
  • We speak the same language as Clients’ ICT teams, focussing on compliance and performance objectives

  • We have deployed many virtualised computing and storage environments for Clients looking to maximise efficiency while addressing the risks of equipment failure

  • Australian Government sensitive organisations partner with us to delivery cyber security solutions
  • Majority of Secom employees are with NV1 Clearance or higher across the nation
  • Designing robust controllers for critical infrastructure, and providing a framework for thegovernance of cyber operations that span a range of jurisdictions

  • We are expert in integrating high-quality security products to improve Clients’ ‘Situational Awareness’
  • Secom has deployed multiple system integrations at hospitals, Defence bases, correctional facilities, manufacturing plants

  • We are a large installer of access control systems, many with complex programming and 3rd party interfaces
  • Secom is a National Gallagher Channel Partner and installs a number of ‘Command Centre’ solutions each year
  • We can offer customers PIV solutions, representing the highest level of access control endto-end encryption

  • Secom installs and maintains CCTV systems that deliver crystal clear imagery from leading (and trusted) brands
  • We can demonstrate the advantages offered by video analytics, including facial recognition technologies

  • Secom is one of the largest national installers of the Gallagher Type 1A SAS – the only product with Central Supervisory System software that meets the new SCEC requirements
  • We routinely design and install intrusion alarm solutions that meet the AS/NZS 2201 standard for intruder alarms
  • Secom now offers monitoring of government-approved Gallagher Type 1A systems from our ASIAL Grade A1 monitoring centre in Sydney

  • We offer Clients IP based intercoms with integration and recording options using equipment from Jacques and Commend.

  • Secom is an accredited national partner for CIC keysafes, a local manufacturer of SCEC approved electronic locking systems

  • Secom maintains security systems of all sizes – branch, campus, and national operations.

We are a part of a Commonwealth Government panel that other agencies can also use to simplify their procurement process when buying security system maintenance. Ask us for more details.

Contact Us

Service and Maintenance Agreements

Secom Technical Services provides 24-hour 7 days per
week support and maintenance for a range of Australian
Government and commercial clients nationally. To provide
this service, Secom has established a number of service
centres. These service centres have skilled staff with
experience and manufacturers’ certifications for many
different systems.


support and

Secom Service and Maintenance Technicians are a
specialised team trained to provide care and support to
our customers in both reactive and preventative services.
This team has been trained in numerous security systems
and strive to provide an honest, approachable and holistic
customer experience.

The management framework underpinning all Secom operations is based on the company’s Integrated Management System which consists of four primary management systems, all of which are externally audited and certified to Australian and International Standards.

  • Quality Management Systems – AS/NZS ISO9001:2008
  • Occupational Health and Safety – AS/NZS 4801:2001
  • Environmental Management Systems – AS/NZS ISO14001:2004
  • Accounting Practices – International Accounting Standard

Secom understands that security
systems are dynamic in nature and our
approach must be flexible and
adaptable to each customer’s needs
and expectations.

Our team consult with our customers
regularly to determine the optimum
solution for their complete security

Reactive Services

Preventative Services

  • Comprehensive maintenance agreements
  • Adhoc maintenance agreements
  • Customised hybrid maintenances
  • Walk test
  • Minor faults repair
  • Detailed maintenance report and test sheets
  • Recommendations and possible system improvements
  • Life-cycle reports and asset registers
  • Network schematics
  • Dedicated contract management team
  • Detailed maintenance plan and schedule
  • On site security user training
  • Software Maintenance Agreements and software upgrades

We have technicians qualified and experience in servicing and maintaining: